GOOD QUESTIONS

A little clarity goes a long way.

Choosing a helper, caring for it, or finding an order? Start here.

01

Which tool should I choose?

For suitable upholstery, start with the hair roller. Choose the clothes brush for garments and the detail brush for small fabric areas. The glove, paw washer and towel are intended for different parts of your pet-care routine.

02

Will one tool work on every fabric?

No. Check the specific product guidance and test a hidden area first. Loose knits, delicate textiles and damaged surfaces may not be suitable.

03

Can I use the roller on my pet?

The upholstery roller and detail brush are for suitable household surfaces. Choose a tool intended for grooming when working directly on your pet.

04

How do I choose a size or option?

Read the measurements and suitability information on the product page. If you are unsure about a fabric, coat type or fit, contact us before choosing.

05

Can I buy a pair of helpers?

Explore the Bundles page to choose two helpers for one routine. The page shows the price for both selected items. Your cart shows any applicable discount.

06

Where do I find shipping and returns information?

Use the Shipping and Returns links in the help menu, or contact us with your question before ordering.